Customer Support
Complaint Management System
A comprehensive system to manage customer complaints, streamline resolutions, and enhance customer satisfaction.
15000
Total Tickets Processed
120
Active Clients
3 hours
Average Resolution Time
Project Overview
The Complaint Management System (CMS) helps businesses assess, analyze, and respond to customer complaints. It offers features such as ticket creation, ticket scheduling, department-wise ticketing, priority setup, SMS & email integration, and detailed reporting for better customer service and issue resolution.
Key Features
Security
- End-to-end encryption
- Multi-factor authentication
- Regular security patches
Performance
- Scalable architecture
- Real-time updates
- Efficient database indexing
User Experience
- User-friendly dashboard
- Real-time ticket tracking
- Mobile-responsive interface
Challenges
- Integrating SMS and email notifications with various gateways
- Ensuring real-time ticket updates
- Handling large volumes of incoming complaints
Solutions
- Developed seamless integrations with multiple SMS and email services
- Implemented real-time ticket updates and alerts
- Optimized system for high traffic and data handling
Project Gallery
Project Information
- Client
- Various Businesses
- Duration
- Ongoing
- Completed
- N/A
Technology Stack
Backend
Frontend
Cloud & DevOps
Testing